FAQ c168 – All Your Questions Answered

Deposits via DuitNow, FPX, and e-wallets are typically credited to your c168 account within a few seconds to 5 minutes only. This is an automated process that runs 24/7, including weekends and public holidays. If your deposit has not been credited after 15 minutes, contact c168 support with your transaction proof.

Minimum deposit limits vary by payment method. Generally, the minimum deposit at c168 is kept very low to accommodate players of all levels. Maximum limits are also set according to your chosen payment method and account tier. The latest limit details can be viewed directly in your account dashboard during the deposit process.

c168 does not charge any processing fees for deposits. However, your e-wallet provider or bank may impose their own charges according to their policies — this is outside c168's control. Check with your payment provider if you are unsure about any fees they may charge.

No. For security and anti-money laundering compliance, all deposits must be made from an account in your own name matching the name on your c168 account. Deposits from third-party accounts will be rejected and may result in your account being suspended for investigation.

Don't panic. This sometimes happens due to a connection interruption during processing. First, check your c168 account to confirm whether the deposit was credited. If the amount was deducted from your bank or e-wallet but has not appeared within 15 minutes, contact c168 support with proof of transaction (screenshot or reference number). The amount will be refunded or resolved within 24–48 business hours.

Standard withdrawals are processed within 15 minutes to 2 hours for regular members. VIP members enjoy faster express withdrawals. Your first withdrawal requires KYC verification, which may take 1–24 business hours. Withdrawals to DuitNow and e-wallets are generally faster than standard bank transfers.

Yes, minimum withdrawal limits vary depending on your chosen payment method. The latest limits can be found in the withdrawal section of your account dashboard. c168 sets reasonable minimum limits so you don't have to wait for your balance to accumulate too much before making a withdrawal.

A withdrawal may be in "processing" status for several reasons:

• KYC has not been fully completed.
• Bonus wagering requirements have not been met
• Amount exceeds the daily limit and is queued for processing.
• A routine security check for accounts making their first withdrawal

Log in and check your withdrawal status under your account transaction history. If the status has not changed after 2 hours, contact c168 support.

A withdrawal request that is still in "processing" status can be cancelled through your account dashboard as long as it has not been approved. Once a withdrawal has been approved and processed, it cannot be cancelled. Any cancelled amount will be returned to your c168 account immediately.

No. For security and compliance reasons, all withdrawals must be processed to an account in your own name matching the registered name on your c168 account. This applies to both bank accounts and e-wallets. Withdrawal requests to third-party accounts will be automatically rejected.

c168 does not charge withdrawal fees for the standard number of withdrawals permitted each day. VIP members enjoy more free daily withdrawals. For additional withdrawals beyond the daily quota, a small fee may apply — full details can be found in the withdrawal policy within your account settings.

New c168 members are eligible for welcome bonus of up to 150% on your first deposit. In addition, there is also a 30% daily deposit bonus, 0.8% weekly cashback, and various other special offers. All the latest details can be found on the Promotions. Bonus is only eligible for members making their first deposit.

Each bonus has its own wagering requirements (rollover). For example, if a RM100 bonus carries a 10x rollover requirement, you need to wager RM1,000 before the bonus can be converted into withdrawable funds. The wagering requirements for each promotion are clearly stated on the Promotions. Please read carefully before claiming any bonus.

Bonus validity periods vary by promotion type. Welcome bonuses typically need to be used within 30 days from the date the bonus is credited. Daily deposit bonuses must be used on the same day. If wagering requirements are not met within the specified period, the bonus and any related winnings will expire automatically.

Yes, absolutely. Claiming a bonus is optional, not mandatory. If you prefer to play without wagering requirements and withdraw your winnings more freely, you can choose not to claim any bonus at the time of deposit. Simply make sure you do not select any promotion during the deposit process.

c168's weekly cashback is calculated based on your total net losses over a week (typically Monday to Sunday). The cashback rate is 0.8% of those net losses. Cashback is automatically credited to your account the following Monday. There are no wagering requirements on cashback — it can be withdrawn directly.

This can happen for several reasons:

• You did not select the promotion when making your deposit
• Deposit amount does not meet the minimum promotion requirement.
• You have already claimed the same bonus before (some bonuses are one-time only)
• There is a system delay — please wait 15 minutes and refresh

If the issue persists, contact c168 support with proof of deposit and the name of the promotion you wish to claim.

c168 offers a wide range of game categories:

• Slot Games – hundreds of video slots from the world's leading providers
• Sports Betting – football, badminton, tennis, e-sports and more
• Fish Shooting Games – multiple tables with jackpot prizes
• Live Casino – baccarat, roulette, blackjack with real dealers
• Lottery & Numbers – 4D, TOTO and other variations

Yes. All games at c168 use a Random Number Generator (RNG) that is certified and independently audited by third parties. Game providers partnering with c168 are internationally accredited with valid licences and clean records. The RTP (Return to Player) for each slot game can be found in the respective game information.

Some c168 slot games offer a demo (free) mode that lets you try the game without real money. However, winnings from demo mode cannot be withdrawn. To play with real money and withdraw your wins, you will need to make a deposit into your c168 account. Login to check which games offer demo mode.

Try the following steps in order:

• Refresh the page or close and reopen the app.
• Check your internet speed — a stable connection is required
• Clear your browser cache and cookies.
• Try using a different browser or update the app to the latest version
• Restart your device.

If the issue persists, contact c168 support with the game name and a description of the problem.

The c168 system records every game round in real time on its servers. If your connection drops during an active game round, the outcome will be saved and your account updated once you reconnect. Login again to view the latest results and balance. If you believe there is a discrepancy, contact support with the date, time, and game name.

c168 protects your data with SSL 256-bit encryption for all communications between your device and our servers. Personal data is managed in compliance with Malaysia's Personal Data Protection Act (PDPA). Your information will not be shared with third parties except as required by law or for legitimate payment processing. Read Privacy Policy for full details.

Take immediate action:

• Change your password immediately
• Enable two-factor authentication (2FA) if you haven't already
• Review your account login history and transaction records
• Contact c168 support to report an incident and request an account security review.

The c168 security team will investigate and take the appropriate action to protect your account.

Two-factor authentication (2FA) adds a security layer where every login from a new device requires a one-time OTP code sent to your phone number, in addition to your regular password. This means that even if someone knows your password, they still cannot log in without your phone. Enable 2FA via Account Settings → Security → Two-Factor Authentication after login.

No. c168 will never contact you by email, SMS, or message to request your password, credit card number, or OTP details. This is a phishing attempt by malicious parties. Do not click any links in such messages. Contact c168 support to report the suspicious message and receive further guidance.

While c168 uses SSL 256-bit encryption to protect your data in transit, we does not recommend using public WiFi for activities involving your financial account. Public WiFi can be vulnerable to man-in-the-middle attacks by malicious parties. Use your personal mobile data or a trusted VPN if you must use public WiFi.

The c168 app is available for Android (APK) and iOS. Visit the Download on the official c168 website for the latest download link and complete installation instructions. We strongly recommend downloading only from this official source to avoid counterfeit or malicious apps.

The c168 Android app is distributed as an APK file outside the Google Play Store due to platform policy. To install the APK, you need to allow "installation from unknown sources" in your Android security settings. This is standard procedure for apps outside the Play Store. Make sure you only download the APK from the official c168 website — files from other sources may be harmful.

The c168 app is optimised to run smoothly on most modern smartphones:

• Android: Version 6.0 and above, minimum 2GB RAM
• iOS: iOS 12.0 and above (iPhone 6s and above)
• Internet connection: 4G/LTE or stable WiFi recommended

For the best experience, regularly update the app to the latest version.

Yes! The c168 website is fully optimized for both desktop and mobile browsers. You can access all games and platform features directly through your web browser with no downloads required. Supported browsers include the latest versions of Chrome, Firefox, Safari, and Edge. Just make sure JavaScript is enabled in your browser.

Some possible causes and solutions:

• Check your internet connection — try switching from WiFi to mobile data or vice versa
• Clear your browser cache (Ctrl+Shift+Delete on Chrome/Firefox).
• Try accessing via Incognito/Private mode
• If the main URL is not working, use the alternative URL provided on the page. Download
• Restart your WiFi router.

If the issue persists for more than 30 minutes, there may be scheduled maintenance — check the official c168 announcements.